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When
Copresco opened its doors in 1987, we had enormous cell phones permanently
mounted in our cars, just one fax maching for the whole company and a friendly
receptionist to answer every phone call.
E-mail was only
available internally, the web hadnmt been invented and the digital files we
received were on floppy disks.
Sounds laughable in
hindsight, but back then, Copresco was simply using the best tools available.
Our commitment to using the best hasn't changed, but the technology sure
has.
For many years, our president Steve Johnson insisted that our telephones would always be answered by a friendly, live person who would recognize you and know how best to direct your call.
Some of
our best customers (that's you) convinced us that Copresco should change with
the times. Passing a call through an operator just takes longer, you said. Give
us direct dial to the person we're calling and direct access to voice mail when
we just want to leave a message.
Last year, Copresco
implemented these changes to our telephone system. Phone calls are now answered
automatically. Is this an improvement? Most of the remarks we've heard say so,
but if you disagree we need to know!
Our
president remains skeptical that a recording really improves upon the personal
touch. Of course, he is also legendary for his 60-second voice- mail greetings.
Hint: If you phone Steve Johnson, just press
# to bypass his monologue!
Here are some tips to get the
most out of your phone call to Copresco.
The next
time you phone, just dial the proper extension immediately. You ll be connected
faster than you ever were with an operator.
Example: For
estimating or for customer service, dial 105 at any time.
Had any problems with our system? Please alert the operator so we can fix things to your satisfaction.
The road
to on-demand printing is paved with good intentions. In the mid-1990s, Copresco
was one of the first printers on the web. Then, as now, our website wasn t just
an online advertisement; it had to be useful.
To make it
easy for you to contact us, we plastered e-mail links all over our website. We
posted our e-mail directory. We listed important e-mail contacts in the online
versions of Overnight
Lite and TechTopics.
The result
was quick adoption of e-mail communication by our customers as a fast,
efficient, 24/7 communication method.
An unforeseen result
was a boatload of awards for the site and for our communication program, which
we continue to receive to this day.
An unpleasant by-product of our plan was easy access to our e-mail addresses by spammers, those immoral purveyors of porn, viruses and viagra. We don t mind wading through the muck in our in boxes to get to your important messages, but...
Several
years ago, our spam volume reached the point where we could no longer manually
sort the good from the bad and the ugly. Copresco was forced to add spam
filtering systems to our e-mail servers.
If you've
contacted Copresco but not received a reply, we may have inadvertently filtered
your message.
Please accept our sincere apology; but don't
sulk— call us!
In May
1844, Samuel Morse sent his first telegram.
Just a short
162 years later, eight-year-olds own Blackberries, with cellular and instant
messaging.
The telegraph revolutionized com-munication. It
meant that it took only minutes to send and receive information, instead of
weeks like it had with the Pony Express.
It was also a
great improvement for hostile Indian tribes who wanted to cripple
communications. Instead of having to catch, capture or kill stage or express
couriers they now needed only to cut a few wires!
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