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Imagerunner FAQs...

New Digital Presses Raise Readers’ Questions

   Last month’s announcement of our new digital presses created a lot of excitement in the graphic arts industry. It also filled our e-mailboxes with a plethora of questions from Overnight Lite readers.
   Please let us know if you have other questions or comments, and we will consider them for future FAQs.

Service Is the Key

   Q. Canons? I thought Canon made desktop equipment that’s far too small for a powerhouse like Copresco.
   A. No. To compete with the Xerox Docutech, Heidelberg and Kodak formed NexPress, a joint venture. One of the results was a digital black & white press that has surpassed anything on the market.
   Word of the machine’s superiority was slow getting out. Enter Canon, an organization with a vast sales network and a reputation for exceptional customer service.

The Best That You Can Buy

   Q. What about your Docutechs?
   A. We still have two Docutechs on the floor and plan on making a gradual transition. And, of course, we are still using Xerox equipment exclusively for our high-end digital color work.
   Copresco is not married to any specific manufacturer. We use the best tools and technology to deliver the finest print on-demand work that you can buy.
   The Heidelberg/Kodak press offers significant improvements in black & white imaging quality. Canon is going the extra mile for Copresco in technical support and service.

A Four-Gun Salute

   Q. Wow, you bought four Canons? The word on the street was that you were a Xerox house.
   A. Copresco isn’t a “Xerox House,” a “Canon House” or any other manufacturer’s house. We are an on-demand digital printer committed to exceptional quality and service.

The Hands-Down Winner

   Copresco was one of the first companies to purchase a Docutech in 1990, when it was a truly unique machine. But, as we have constantly stated, when better technology comes along, we embrace it.
   The Imagerunner is the hands-down winner when it comes to better registration, richer text and solids and a wider selection of papers.
   Q. Do your new digital presses require us to change the way we submit print files?
   A. No. In fact, your files may even process more smoothly, since our new equipment better utilizes industry standard PDF workflows.
   Q. Does this mean we must submit PDF files?
   A. No, although PDF submission will further smoothen the process. We still support a huge range of file formats, including QuarkXPress, FrameMaker, Photoshop and InDesign as well as Word and PowerPoint. And you may still transmit files to Copresco via the internet or on CD.

No Price Changes

   Q. I suppose there’s a price increase now that you have new equipment?
   A. Our improved systems and workflow efficiency should allow us to hold prices, while giving you higher quality and the same fast turnaround you expect from Copresco.
   Q. Rumors have been flying that Heidelberg is considering getting out of the digital press business to focus on offset. How will that affect your operation?
   A. We don’t base our business plans on rumors. Nonetheless, should the rumor prove to be true, it won’t affect us at all. One of the reasons we purchased the equipment from Canon (instead of buying directly from Heidelberg) was Canon’s long-term commitment to digital printing technology. And, just as we have done with the Docutech, we are finding ways to improve the accuracy and quality of the Imagerunner.
   We believe that it is important to develop relationships with Canon, with Heidelberg and with Kodak, while we continue our long-term partnership with Xerox. We are always on the lookout for the best technology available to serve our customers’ ever-changing needs.

Future Prospects

   Q. What’s next, now that you have new digital presses?
   A. Please stay tuned for future developments. We will continue our relentless pursuit of perfection in all of our black & white and full-color digital work.
   So when you need publications, books or manuals, call the company that uses the latest technology to give you the best that on-demand can offer.
   Call Copresco.


Giving Back

   An article in Printing Impressions profiles the community service commitment of Steve Johnson and Copresco.
   Steve was lauded for his work with Educate the Children International, the Northern Illinois Food Bank, youth exchange programs and Rotary.
   Since our inception, Copresco has contributed a portion of our profits to charitable causes.
   The “An Industry that Gives Back” piece appears on page 50 of the magazine’s January issue.


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